Call Queues - Changing the ring order for Linear and Linear Cascade queue types

Call Queues - Changing the ring order for Linear and Linear Cascade queue types

This KBA will help show you how to change the position of someone in a call queue to make them ring sooner, or later.

Begin by logging into the Ally Voice Portal.

Step 1: Navigating to the Needed Queue

From the Home screen after you have logged in, click on Call Queues at the top in the middle:



Once there, find the queue you'd like to change and click on the X(Y) number:



Step 2: Editing the order

Note the order of the agents in the queue and click the pencil to the right of the agent you'd like to edit. In this case we are going to edit 101



When that screen opens up, click the dropdown next to "Order in Linear Hunt" (there may be alternate text like Order in Linear Cascade), and select the new desired order in the queue. In this case, they were number 2 and we have changed them to number 1. After that, click Save




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