Ally Voice - Accessing the Admin Web Portal
Admin Guide - Accessing the Admin Web Portal
Accessing the Admin Web Portal
Topics: | All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running a browser. You access the admin portal using the user portal login. After logging in to the user portal, users with admin permission can access the admin portal. | |
• Logging in to the Web Portal • Understanding the Admin Portal Interface |
Logging in to the Web Portal
To log in to the web portal:
- Launch a web browser.
- In the browser address bar, type allyvoice.net
- At the Login page, enter the login name and password. The login name is typically your email address but can be changed. When you receive your Welcome email, it is noted in there.
Understanding the Admin Portal Interface
The top of the admin portal interface contains a menu bar with icons for navigating through the portal (see Table below). When you click an icon, the page associated with the icon appears on the dashboard. Some pages have tabs for accessing configuration settings.
Menu Icon | Description | |
Shows active call information such as graphs and statistics. | | |
Shows users configured in the system and allows you to add, edit, and import users. | | |
Shows conferences configured in the system, and allows you to edit, delete, join a conference, and view conference statistics. | | |
Shows Auto Attendants configured in the system, and allows you to add, edit, and delete auto attendants. | | |
Shows Call Queues configured in the system, and allows you to add, edit, and delete call queues, add Music On Hold files to call queues, and configure agents associated with call queues. | | |
Shows all time frames configured in the system, and allows you to add, edit, and delete time frames and view time frame start and end times. | | |
Shows all files that are part of the Music On Hold feature, and allows you to add, edit, and delete Music on Hold files, change the order in which files are played, and randomize the playing of the files. | | |
Allows you to manage the phone numbers and phone hardware in the system. | | |
Allows you to review, filter, and export call Logs for greater analysis. | |
Related Articles
Ally Voice Office Manager Training Guide
Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...How to Check Voicemail in Ally Voice Portal
This KBA is to show how to check your voicemail in the Ally Voice portal. NOTE: If you are an Office Manager role in the portal, that section is first. If you are a basic user, expand the table of contents and navigate to there as the process is ...Office Manager Guide to Masquerading as Users
Masquerading is a feature that is only available by specific request. It is not a default feature for Office Managers. Office Managers can only Masquerade as sub-scope users; meaning an Office Manager cannot Masquerade as other Office Managers. They ...How to Adjust the Ring Timer for a User in the Ally Voice Portal
Adjusting the ring timer is changing how long the individual phone rings before taking the exit option. Normally, that means how long it rings before it goes to voicemail. Step 1: Log in to the portal Go to allyvoice.net and log in using your login ...Ally Voice Basic User Training Guide
The Home Page This is the first screen seen when logged into your Ally Voice Portal. If you are having trouble logging in, first try the "Are you a new user?" or "Forgot Login Name/Password" links on the login page. If you still have trouble, please ...