Viewing Call History

Viewing Call History

Viewing Call History




Topics:


Call history allows you to review, filter, and export call logs for greater analysis.

• Displaying the Call History Page

• Filtering Call History

• Exporting Call History


Displaying the Call History Page

All call history tasks are performed from the Call History page. To display this page, click the Call Reporting icon on the menu bar.

The refresh button at the top-right side of the page refreshes the information on the page.

Filtering Call History

Using the Filter button, you can filter your call history and view only the events of interest to you.

  1. From the Call History page, click the Filters button. The Call History Filters pop-up window appears.
  2. Complete the fields (see Table ‎11-1 below).
  3. Click Set Filters. The Call History page shows only the events that match your criteria. If no events match your criteria, a message informs you that there are no matches to your filter.

Table ‎ 11-1. Call History Filter Settings

Setting

Description

Date Range

Select the From and To dates for the events you want to view. The maximum From-To range is 31 days.

User

Enter the name or extension you want to view.

Caller Number

Enter the caller number you want to view.

Dialed Number

Enter the dialed number you want to view.

Call Type

Enter the type of call you want to view. Choices are:

● Inbound

● Outbound

● Missed

Exporting Call History

You can export the call history in CSV format, and then open the information in Microsoft Excel for further manipulation.

  1. From the Call History page, click the Export button.
  2. When prompted, click Save.

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