General
Admin - Call Reporting (aka Call History)
The Call Reporting Page ** call recording options are only available if automatic call recording has been enabled for the user, queue, or device associated with the call. This is an advanced feature that will need to be enabled by an Ally technician. ...
Cradle to Grave
Overview for the 'Cradle to Grave' Diagnostic Feature This feature may not be enabled for your account, user, or user role. Please open a ticket if you need to have this feature added. Cradle to Grave is a call trace function that presents all call ...
Restricted cellular backup Internet - How to ensure Ally Voice works during an Internet outage
Overview This article is to be used to assist clients that utilize a cellular backup that is restricted to specific traffic which does not include their VoIP phone services. This is the case for most all gateways installed or supported by Point of ...
Viewing Call History
Reporting (Call History) The Reporting page is where you can view the call history, audit logs, and content logs for the domain. Displaying the Reporting Page To display this page, click the Reporting icon on the menu bar. The refresh button at the ...
Ally Voice - Accessing the Admin Web Portal
Admin Guide - Accessing the Admin Web Portal Accessing the Admin Web Portal Topics: All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running ...
Music on Hold - How to update music for your account
Adding Music On Hold Files The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature. From the Music On Hold page, click the Add Music button. The Add Music pop-up window ...