General
Admin - Call Reporting (aka Call History)
The Call Reporting Page ** call recording options are only available if automatic call recording has been enabled for the user, queue, or device associated with the call. This is an advanced feature that will need to be enabled by an Ally technician. ...
Cradle to Grave
Overview for the 'Cradle to Grave' Diagnostic Feature Cradle to Grave is a call trace function that presents all call events that occurred from the beginning to the end of a call through a simplified display that is easy to understand. The Ally ...
Restricted cellular backup Internet - How to ensure Ally Voice works during an Internet outage
Overview This article is to be used to assist clients that utilize a cellular backup that is restricted to specific traffic which does not include their VoIP phone services. This is the case for most all gateways installed or supported by Point of ...
Viewing Call History
Viewing Call History Topics: Call history allows you to review, filter, and export call logs for greater analysis. • Displaying the Call History Page • Filtering Call History • Exporting Call History Displaying the Call History Page All call history ...
Ally Voice - Accessing the Admin Web Portal
Admin Guide - Accessing the Admin Web Portal Accessing the Admin Web Portal Topics: All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running ...
How to Block a Number on your Routing User and Main Number
How to Block a Number Login to Ally Voice Web Portal by going to allyvoice.net NOTE: You have to have Office Manager rights to be able to block this on the main routing user. Determine which telephone number is receiving the calls you want to block ...
Music on Hold - How to update music for your account
Adding Music On Hold Files The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature. From the Music On Hold page, click the Add Music button. The Add Music pop-up window ...