Music on Hold - How to update music for your account

Music on Hold - How to update music for your account

Adding Music On Hold Files

The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature.

  1. From the Music On Hold page, click the Add Music button. The Add Music pop-up window appears.



Browse

Adding a Music On Hold file: Use this button to upload a file in MP3 or WAV format. Click the Browse button. Navigate to the music file on your local computer, click the file, and click Open.





Enter a name for this file in the Song Name field
Click 
Upload .

After the file is uploaded, you can play it on your computer by clicking the  icon to the left of the file on the Music On Hold page.


Changing the Order of Music On Hold Files

Music On Hold files play according to the order in which they appear in the Music On Hold page, starting with the top file on the page, if the randomization setting is not selected within settings on the Music on Hold page. To change the order in which files are played:

  1. On the left side of the Music On Hold page, hover the mouse over the up/down arrows for the file you want to move (the pointer changes to a 4-headed arrow).

 

  1. Hold down your mouse button, drag the file to the desired location, and then release the mouse button. A message tells you that the file has been re prioritized and prompts you to click Save .

Editing Music On Hold Files

There might be times when you need to edit the name of a Music On Hold file.

From the Music On Hold page, either:

– Click a file name

OR
– Hover over a file name, and then click the pencil icon at the far right of the Music On Hold page. 

Either step displays the Edit Music pop-up window.

Click Save .

Deleting Music On Hold Files

If you no longer need a Music On Hold file, you can delete it from the system.

  1. From the Music On Hold page, hover over the file name, and then click the red X icon at the far right of the row. A confirmation prompt appears.
  2. Click Yes to delete the file or No to retain it.

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