ConnectUC - Softphone and Mobile App
ConnectUC - Known Issues & FAQ
Known Issues Updated on May 5, 2025 If your computer has been in sleep mode for a long period, sometimes you will see a 504 error. A message will be shown prompting the user to refresh the page or re-login. MFA (Multi-Factor Authentication) is not ...
ConnectUC - Answering Rules
To navigate to Answering Rules: 1. Sign into your ConnectUC app or go to https://app/connectuc.io 2. Click to your user icon in the top left corner > Preferences 3. Select Answering Rules on the left-hand pane of the Preferences window. Answering ...
ConnectUC - User Settings and Preferences
ConnectUC Users can manage and view their User Settings and Preferences by clicking their user icon/initials found at the top-left-hand corner. From the User Settings and Preferences menu, users can set their status and notification preferences, ...
ConnectUC - Managing Progressive Web Apps (Chrome and Edge)
A Progressive Web App (PWA) is a web page that operates inside a frameless browser. PWAs come with additional features and permissions compared to regular web pages, and one significant distinction is that they seamlessly appear as native ...
ConnectUC - Power Settings
This article provides the optimal power settings for ConnectUC and includes Power Settings for Microsoft Edge, Google Chrome, Microsoft Windows, and Mac. Microsoft Edge Navigate to Settings > System and Performance and enable 'Balanced Settings' for ...
ConnectUC - Installing the Native Desktop App
Installation Log into your Ally Voice portal: In the top right-hand corner, click Apps. Then select ConnectUC. Sign into ConnectUC with your Ally Voice portal credentials. Once signed into ConnectUC, you can find links for both MacOS and Windows ...
ConnectUC - Report an Issue
If you are having an issue with calling, texting, or any functionality of the desktop or mobile app, you must use the "Report an Issue" function so that current app and/or call logs can be submitted to assist in troubleshooting the problem. 1. Click ...
ConnectUC Desktop App and PWA User Guide
This article is designed to help you familiarize yourself with the various tools and options within ConnectUC. If you would like to familiarize yourself with the Mobile App version of ConnectUC, please visit our ConnectUC Mobile article. Please note ...
ConnectUC Mobile App User Guide
This article is designed to help you familiarize yourself with the various tools and options within the ConnectUC Mobile App. If you would like to familiarize yourself with the Desktop/Web version of ConnectUC, please visit our ConnectUC Desktop ...
ConnectUC - Faxing
The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users. ...
ConnectUC - Installing the PWA (Progressive Web App)
Log into your Ally Voice portal: 1. In the top right-hand corner, click Apps. 2. Then select ConnectUC. Sign into ConnectUC with your Ally Voice portal credentials. 3. In the ConnectUC web browser tab, click on your initials. 4. Then select ...