ConnectUC - Answering Rules
To navigate to Answering Rules:
1. Sign into your ConnectUC app or go to https://app/connectuc.io
2. Click to your user icon in the top left corner > Preferences
3. Select Answering Rules on the left-hand pane of the Preferences window.
Answering Rules Settings
The Answering Rules section allows users to manage their Ring Timeout, Answering Rules, and Time Frame settings.
The 'Ring Options' sub-section allows Ring Customization, such as configuring the 'Ring for' time, allow/deny multiple incoming calls, enable Auto-answer calls, and set Auto-answer time.
Answering Rules
The 'Answering Rules' sub-section allows answering rules to be created (via the Add Rule + button), edited (via the "Pencil" icon to the right), or toggled (via the toggle switch to the far right).
When adding or editing Answering Rules, users will need to select or create an applicable Time Frame and ringing behavior before the Answering Rule can be Saved.
Ring Behavior options include:
- Forward All Calls
- Do Not Disturb
- Only Ring Primary Deskphone
- Simultaneous Ring
Time Frames
The Time Frames sub-section allows users to manage their shared and personal time frames. The toggle at the top right side of this sub-section allows you to filter to view all Time Frames or just the user's Personal Time Frames.
Only users with the Office Manager user scope can save edits to the domain wide timeframes under the "All" category.
Basic Users can still utilize the domain wide timeframes as needed.
When adding/editing a Time Frame, users are asked to provide a name for the Time Frame and specify when it is applicable, including the ability to select specific hours and days.
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