ConnectUC - Installing the Native Desktop App

ConnectUC - Installing the Native Desktop App


Installation


Log into your Ally Voice portal

In the top right-hand corner, click Apps.
Then select ConnectUC. Sign into ConnectUC with your Ally Voice portal credentials.




Once signed into ConnectUC, you can find links for both MacOS and Windows conveniently located under the ‘Apps’ section of the ConnectUC settings menu.  

Click your Initials in the top left-hand corner > Preferences




Apps  > Download




Alert
If you do not see the Apps tab in the Preferences window, please contact Ally Support.
Info
Note: If you have both the ConnectUC Web Client app and ConnectUC Desktop app installed, please be sure to select the appropriate app as they may appear similar.
It is recommended to uninstall the Browser App if you intend to use the Desktop App. 
[Browser App] = Web Client
Applications = Native Desktop App


Using the ConnectUC Native Desktop App


When loading the app for the first time, you will be asked to sign in just as you would with the web application.

 

After signing in to the ConnectUC Native Desktop app, you will have access to all the same options available within the Web app.
Please see this article: ConnectUC Desktop and Web App User Guide if you're unsure how to use these functions.
    • Related Articles

    • ConnectUC - Installing the PWA (Progressive Web App)

      Log into your Ally Voice portal: 1. In the top right-hand corner, click Apps. 2. Then select ConnectUC. Sign into ConnectUC with your Ally Voice portal credentials. 3. In the ConnectUC web browser tab, click on your initials. 4. Then select ...
    • ConnectUC Mobile App User Guide

      This article is designed to help you familiarize yourself with the various tools and options within the ConnectUC Mobile App. If you would like to familiarize yourself with the Desktop/Web version of ConnectUC, please visit our ConnectUC Desktop ...
    • ConnectUC - User Settings and Preferences

      ConnectUC Users can manage and view their User Settings and Preferences by clicking their user icon/initials found at the top-left-hand corner. From the User Settings and Preferences menu, users can set their status and notification preferences, ...
    • ConnectUC Desktop App and PWA User Guide

      This article is designed to help you familiarize yourself with the various tools and options within ConnectUC. If you would like to familiarize yourself with the Mobile App version of ConnectUC, please visit our ConnectUC Mobile article. Please note ...
    • ConnectUC - Report an Issue

      If you are having an issue with calling, texting, or any functionality of the desktop or mobile app, you must use the "Report an Issue" function so that current app and/or call logs can be submitted to assist in troubleshooting the problem. 1. Click ...