ConnectUC - Installing the Native Desktop App
Installation
Log into your Ally Voice portal:
In the top right-hand corner, click Apps.
Then select ConnectUC. Sign into ConnectUC with your Ally Voice portal credentials.
Once signed into ConnectUC, you can find links for both MacOS and Windows conveniently located under the ‘Apps’ section of the ConnectUC settings menu.
Click your Initials in the top left-hand corner > Preferences
Apps > Download
If you do not see the Apps tab in the Preferences window, please contact Ally Support.
Note: If you have both the ConnectUC Web Client app and ConnectUC Desktop app installed, please be sure to select the appropriate app as they may appear similar.
It is recommended to uninstall the Browser App if you intend to use the Desktop App.
[Browser App] = Web Client
Applications = Native Desktop App
Using the ConnectUC Native Desktop App
When loading the app for the first time, you will be asked to sign in just as you would with the web application.
After signing in to the ConnectUC Native Desktop app, you will have access to all the same options available within the Web app.
Please see this article: ConnectUC Desktop and Web App User Guide if you're unsure how to use these functions.