Call Flow & Time Frames
Working with Time Frames
Working with Time Frames Topics: Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday. Time frames do not go into effect until you apply a time frame to an answering rule or ...
Call flow and routing changes for your main number(s)
Step 1: Log in to your portal and click on Users Step 2: Click the pencil next to your Routing user Step 3: Click Answering Rules Step 4: Click pencil to edit the answering rules of the time frame you want to change Step 5: Click Enable or click the ...
Adjusting Time Frames - Unexpected Closings
Adjusting Time Frames
This KBA will assist with setting up Holiday time frames and changing existing time frames. Click Here for a Direct link to the article for updating your time frames. You may always access the Ally Voice portal and our Help articles on our website at ...