Working with Time Frames Topics: Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday. Time frames do not go into effect until you apply a time frame to an answering rule or ...
This KBA will show an Office Manager how to add or adjust answering rules for users on a domain. This also applies to Basic users. Begin by logging into the Ally Voice Portal. NOTE: If you are a Basic User, skip to Step 2 to add a new rule, or to the ...
Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...
Masquerading is a feature that is only available by specific request. It is not a default feature for Office Managers. Office Managers can only Masquerade as sub-scope users; meaning an Office Manager cannot Masquerade as other Office Managers. They ...