Adjusting Time Frames - Unexpected Closings

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• Adjusting Time Frames

  This KBA will assist with setting up Holiday time frames and changing existing time frames. Click Here for a Direct link to the article for updating your time frames. You may always access the Ally Voice portal and our Help articles on our website at ...

• Ally Voice Office Manager Training Guide

  Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...

• Working with Time Frames

  Working with Time Frames Topics: Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday. Time frames do not go into effect until you apply a time frame to an answering rule or ...

• Ally Voice - Accessing the Admin Web Portal

  Admin Guide - Accessing the Admin Web Portal Accessing the Admin Web Portal Topics: All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running ...

• Adding or Adjusting Answering Rules

  This KBA will show an Office Manager how to add or adjust answering rules for users on a domain. This also applies to Basic users. Begin by logging into the Ally Voice Portal. NOTE: If you are a Basic User, skip to Step 2 to add a new rule, or to the ...