Adjusting Time Frames - Unexpected Closings
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Ally Voice Office Manager Training Guide
Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...
Working with Time Frames
Working with Time Frames Topics: Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday. Time frames do not go into effect until you apply a time frame to an answering rule or ...
Ally Voice - Accessing the Admin Web Portal
Admin Guide - Accessing the Admin Web Portal Accessing the Admin Web Portal Topics: All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running ...
Adjusting Time Frames
Moved to Halo by Joel on 7/6/26 - https://portal.allyadvantage.com/kb?id=932
Adding or Adjusting Answering Rules
This KBA will show an Office Manager how to add or adjust answering rules for users on a domain. This also applies to Basic users. Begin by logging into the Ally Voice Portal. NOTE: If you are a Basic User, skip to Step 2 to add a new rule, or to the ...