Spam Calls - Reporting & Blocking the number

Spam Calls - Reporting & Blocking the number

What is a spam call?

It could be a robocall like the extended car warranty and political ads that we've all heard. It can also be telemarketing calls. Spam calls are not just annoying, they cost your business time, which costs you money. We don't like that, and we help by providing free spam screening services, an easy way to report a number for spam calling, and an easy way to block numbers.

Free Spam call screening/blocking

We provide NoMoRobo free for one number on every account, typically the primary business number. To find out more about our spam blocking services, see this article - Spam Control for DIDs (powered by Nomorobo)

Reporting Spam

Did a spam call get through without being marked as spam or blocked? Keep in mind that spam callers may be spoofing their caller ID.  Report it in two easy steps.
  1. Visit spam.allyadvantage.com
  2. Enter the 11-digit number and hit send.

How do I block the number?

To block the number from calling, see this article: How to Block a Number on your Routing User and Main Number
If you need to block texts from a number, please see this article: Spam Texts (SMS) - How to Block
Keep in mind that spam callers may be spoofing their caller ID. 

    • Related Articles

    • How to Block a Number on your Routing User and Main Number

      How to Block a Number Login to Ally Voice Web Portal by going to allyvoice.net NOTE: You have to have Office Manager rights to be able to block this on the main routing user.  Determine which telephone number is receiving the calls you want to block ...

    • Ally Voice Basic User Training Guide

      The Home Page This is the first screen seen when logged into your Ally Voice Portal. If you are having trouble logging in, first try the "Are you a new user?" or "Forgot Login Name/Password" links on the login page. If you still have trouble, please ...

    • Spam Texts (SMS) - How to Block a Number

      If the number is also calling the business, please see this article: Spam Calls - Reporting & Blocking the number Blocking a Number To stop receiving SMS/MMS messages from a number, respond with the keyword 'BLOCK.' Sending this response will add the ...

    • How to Adjust the Ring Timer for a User in the Ally Voice Portal

      Adjusting the ring timer is changing how long the individual phone rings before taking the exit option. Normally, that means how long it rings before it goes to voicemail. Step 1: Log in to the portal Go to allyvoice.net and log in using your login ...

    • Admin - Call Reporting (aka Call History)

      The Call Reporting Page ** call recording options are only available if automatic call recording has been enabled for the user, queue, or device associated with the call. This is an advanced feature that will need to be enabled by an Ally technician. ...