Spam Texts (SMS) - How to Block a Number

Spam Texts (SMS) - How to Block a Number

Alert
If the number is also calling the business, please see this article: Spam Calls - Reporting & Blocking the number

Blocking a Number


To stop receiving SMS/MMS messages from a number, respond with the keyword 'BLOCK.' Sending this response will add the number to your blacklist.

If you wish to stop blocking a previously blocked number and resume incoming messages, simply respond with the keyword 'UNBLOCK.'  

Info
Using the keywords BLOCK/UNBLOCK will not notify the wireless subscriber that they've been blocked.
An internal message is sent to the Ally Voice user saying that they've blocked an external number ([SYS-MSG] tel:<phonenumber> was added to blacklist.).

How to view Blocked Numbers


We are currently unable to manage Blacklisted numbers on your behalf; however, you may send 'MSGBL' to any number, and you will be provided with a list of currently blacklisted numbers, as seen below.

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