| Star Code | Feature Description |
|---|
| *{parking lot} | Park a Call (to a specified park ext) |
| *35{ext} | Extension Pickup - Answer a Call that is ringing at another extension An example of using this would be if you are away from your desk but want to answer a call that is ringing on your extension from another Ally Voice phone. |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain An example of using this would be if you are away from your desk but want to answer a call that is ringing any phone in your Ally Voice domain. |
| *37 | Department Pickup - Answer a Call that is ringing within the same department An example of using this would be if you are wanting to answer a call that is ringing other phones assigned to the same department. Example – Sales, Shipping, Accounting Departments |
| *50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue Useful when retrieving a parked call from a cordless phone. An example of retrieving a call from Park 1 would be to dial *55721 from the cordless. Parks on Ally voice are normally set to use 721 for Park 1 with all parks ascending sequentially for additional Parks. Example – Park 2 – 722 Park 3 – 723 Etc.. |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit This is used to make an external outbound call and obfuscate the caller ID for your number. |
| *67{ext} | To User w/ Privacy |
| *69 | Call Return This will call the last number you received a call from, internal or external. |
| *72<10 or 11 Digit phone number or Extension number> | Set Forward Destination (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.) Useful for forwarding calls direct to your extension to an offnet/cell phone. Note- This does not affect calls delivered to your extension through a call queue. |
| *73 | Deactivate Forward |
| *78 | Activate Do Not Disturb All calls routed to your extension are delivered to your Voicemail. |
| *79 | Deactivate Do Not Disturb |
| *80 | Start Call Recording Starts on demand call recording. Call recordings are available from the Ally voice portal within 5-10 minutes in call history. |
| *81 | Stop Call Recording. Stop on demand call recording. |
| *82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 | Resume Call Recording from a paused state as a result of *82 |
| *88 | Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| Shortcut | Feature Description |
|---|---|
| 7{ext} | Transfer a call directly to voicemail (3 or 4 digit extension) Useful when screening calls. When on an active call, use the transfer button along with the extension or BLF key of the recipient to send the call directly to voicemail. |
| 99{ext} | Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA. |
| 988 | National Suicide Prevention Hotline |
| 5000 | Unregistered Login to VMail (prompted for account no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
Conference Controls
|
[*]6 |
|
Toggle Mute On/Off – Mutes self |
|
[*]32 + [10-Digit] |
|
On-Net or Off-net 10 Digits – Does not require participant pin. This will directly add the callee to the conference without the PIN requirement. Ensure you are dialing the correct number before using. |
|
[*]33 + [3-Digit Extension] |
|
On-Net User 3 Digit Extension – Directly add an Ally voice extension on the same domain to a conference call. Does not need participant pin. |
|
[*]80 |
|
Recording On Starts on demand call recording. Call recordings are available from the Ally voice portal within 5-10 minutes in call history. |
|
[*]81 |
|
Recording
Off Stop on demand call recording |
|
[*]91 |
|
To announce the list of active participants |
|
[*]92 |
|
Toggle Announcement On/Off Enables or disables announcements for users joining or leaving conference. |
|
[*]93 |
|
Disconnect All Other Participants |
|
[*]94 |
|
Toggle Conference Lock – Prevents additional users from Joining. |
|
[*]95 |
|
To announce the count of active participants |
|
[*]96 |
|
Mute All Other Participants |
|
[*]97 |
|
Un-mute All Other Participants |