User Portal
Basic User - Forward Calls Using Custom Time Frames
Forwarding Calls Using Custom Time Frames 1. Go to your Ally Voice User Portal 2. Enter your username and password and Click on Log In 3. Click on Time Frames 4. Click on edit for Time Frame for your preconfigured call forwarding rule 5. Click on the ...
Basic User Call Reporting (a.k.a. Call History)
Reporting (Call History) The Reporting page is where you can view the call history, audit logs, and content logs for the domain. Displaying the Reporting Page To display this page, click the Reporting icon on the menu bar. The refresh button at the ...
Basic User - How to Update Custom Voicemail Greetings
Log in the PBX Portal Office Managers will need to Click the User Name in top right corner > My Account before continuing with these instructions. If an Office Manager needs to update a greeting for a user other than themselves, follow Office ...
Adding or Adjusting Answering Rules
This KBA will show an Office Manager how to add or adjust answering rules for users on a domain. This also applies to Basic users. Begin by logging into the Ally Voice Portal. NOTE: If you are a Basic User, skip to Step 2 to add a new rule, or to the ...
How to Check Voicemail in Ally Voice Portal
This KBA is to show how to check your voicemail in the Ally Voice portal. NOTE: If you are an Office Manager role in the portal, that section is first. If you are a basic user, expand the table of contents and navigate to there as the process is ...