How to Update Custom Voicemail Greetings

How to Update Custom Voicemail Greetings

  1. Log in the PBX Portal 
  2. Click Messages
  3. Click Settings
  4. Scroll down to Greetings
  5. Click the manage button next to Voicemail Greetings


  6. Click Add Greeting


  7. Select whether to use Text-To-Speech, Upload, or Record a greeting. Uploaded greetings must be in MP3 or WAV format. 
  8. Enter a name for the greeting.
● Text-To-Speech = use this option to type your desired script in the Message text box. The default language is English, but French and Spanish options are also available. Choose your preferred Voice (we recommend Daniel or Fay). Listen to your script to ensure the voice you choose pronounces the script correctly. You can add commas/periods for additional pauses or spell words phonetically if needed. Enter a Description. Then Save.

● Upload = use this option to upload a file for use as your greeting. Enter a Description. Click the Browse button. Navigate to the file, click the file, and click Open. Click Upload. Then Save.

● Record = if you select this option, enter a Description. Then, in the Call me at field enter the number to call (either an extension or a telephone number such as your cell phone) and click Call. Your phone will be called. At the prompt, record the new greeting, and then press # when you finish your recording.
The star code displayed is what you can dial at any time from a business extension to re-record the auto attendant's Menu prompt.

  1. If Recording a new greeting, enter your extension so the system calls you.


  2. Click Call

  3. Answer, record the greeting after the tone, then press # when completed.

  4. Click Done


  5. Click Save at the bottom of the screen

  6. You should now have the option to choose the greeting you recorded, just make sure to click save again.




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