Call Queues
Agents as Users
Agents as Users Last updated on March 13, 2023 at 1:23 PM This article explains how to enable the Agents as Users feature, which allows adding and viewing agents as Users in a queue rather than devices. The Agents as Users feature is handy when a ...
Working with Call Queues
Working with Call Queues Call queues are a “waiting line” commonly used for support and sales groups. Callers receive music on hold while waiting for the next available agent. Displaying the Call Queues Page All call queue tasks are performed from ...
Call Queues - Changing the ring order for Linear and Linear Cascade queue types
This KBA will help show you how to change the position of someone in a call queue to make them ring sooner, or later. Begin by logging into the Ally Voice Portal. Step 1: Navigating to the Needed Queue From the Home screen after you have logged in, ...