• Remote technical support from the Ally Helpdesk Team
• Access Points that are offline will generate a support ticket the following business day
• Firmware updates – Updates are tested and then rolled out to all devices
• Client admin access is made available through allywifi.com
• Advanced monitoring and troubleshooting features are available through the online controller
  

What is NOT included:

• On-Site support
• After-hours support
• Configuration changes
• Troubleshooting beyond basic power and connectivity is considered billable time OR the responsibility of the client and/or their IT vendor