Wi-Fi Support
Service is no longer offered as a standalone service and is now included within our Site Support Package
What is included?
- Remote technical support from the Ally Helpdesk Team
- Access Points that are offline will generate a support ticket the following business day
- Firmware updates – Updates are tested and then rolled out to all devices
- Client admin access is made available through allywifi.com
- Advanced monitoring and troubleshooting features are available through the online controller
What is NOT included:
- On-Site support
- After-hours support
- Configuration changes
- Troubleshooting beyond basic power and connectivity is considered billable time OR the responsibility of the client and/or their IT vendor
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