Site Support

Site Support

Site Support Benefits

  1. ISP Support

    1. 24/7 automated monitoring of your Internet connection
    2. Proactively creates support tickets for outages
    3. We will open tickets with your ISP for monitors that are down

  2. Hardware - DaaS (Devices as a Service)

    1. Subscription model means no expensive up-front hardware to buy, no headaches or expenses for license renewal, no out-of-warranty hardware replacement costs, and no worries that you'll be stuck with a device that is out of date.
    2. WatchGuard or EnGenius gateways
    3. Switches and Access Points can be included

    4. Click here for Datasheets for WatchGuard and EnGenius hardware

  3. Cloud Portals

    1. New features, patches, and firmware updates are rolled out automatically
    2. Client admin portal access
    3. WatchGuard Cloud
      1. Basic Security License included with 24/7 support from WatchGuard
    4. EnGenius Cloud
      1. Pro Licenses on all hardware
      2. Free Mobile App

  4. What isn't included?

    1. Troubleshooting and repairs.

    • Related Articles

    • ISP Support

      Service is no longer offered as a standalone service and is now included within our Site Support Package What is included? Automated monitoring of your connection every 60 seconds, 24/7/365. A support ticket is created once a service is down for ten ...

    • Wi-Fi Support

      Service is no longer offered as a standalone service and is now included within our Site Support Package What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the ...

    • Support: Rates, Priority, Response Time and Emergency

      Business Hours Support Business Hours: Mon-Thur 8:30-5 & Fri 8:30-noon (not not applicable on holidays) $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is ...

    • Fixed-Fee IT Packages - Managed It and Proactive IT

      Proactive IT Services Sites & Networks – Cloud management, monitoring, and updates. Workstations & Servers – Security, Backup, Web Filtering Users – M365 Premium, Email Security, M365 Backup Response Time – Best-Effort Managed IT Services Everything ...

    • Hardware Datasheets - WatchGuard, EnGenius

      WatchGuard T25 EnGenius Switches ECS1008P WiFi ECW120