Site Support - What's included?

Site Support - What's included?

Site Support Benefits

  1. ISP Support

    1. 24/7 automated monitoring of your Internet connection
    2. Proactively creates support tickets for outages
    3. We will open tickets with your ISP for monitors that are down

  2. Hardware - DaaS (Devices as a Service)

    1. Subscription model means no expensive up-front hardware to buy, no headaches or expenses for license renewal, no out-of-warranty hardware replacement costs, and no worries that you'll be stuck with a device that is out of date.
    2. WatchGuard or EnGenius gateways
    3. Switches and Access Points can be included

    4. Click here for Datasheets for WatchGuard and EnGenius hardware

  3. Cloud Portals

    1. New features, patches, and firmware updates are rolled out automatically
    2. Client admin portal access
    3. WatchGuard Cloud
      1. Basic Security License included with 24/7 support from WatchGuard
    4. EnGenius Cloud
      1. Pro Licenses on all hardware
      2. Free Mobile App

  4. What isn't included?

    1. Troubleshooting and repairs.