Troubleshooting W60B/W70B Network Base & Cordless Handsets

Troubleshooting W60B/W70B Network Base & Cordless Handsets

Network Base - W60B/W70B

Status Lights

All 3 status lights will be solid green when the base is functional.
The Handset light will blink green when the base is searching for handsets.
The Network light will blink green when the base is trying to establish an internet connection.
The Power light will blink green while the network base is provisioning its configuration, as well as during firmware updates. 
Info
The W60B/W70B network bases are Power over Ethernet (PoE) capable, meaning if your network base is missing a power adapter it is receiving power via the ethernet connection.

 



Handsets - W53H, W56H, W57R, W59R


 


Statuses & their meanings

Unregistered

The Handset is not paired to a network base.
Info
See the below section: "Pairing Handsets to a Network Base"

Searching for Base

The Handset is paired to a network base, but the base is not detected. The base could be out of range or offline.
Idea
A loss of power or internet connection to the network base is the most likely reason for this error.
To resolve, locate the network base and check the light status to confirm that it has power and a network connection.
Power-cycle (a.k.a. reboot) the network base by disconnecting power for at least 10 seconds, then reconnecting power.
Wait until the network base lights are all solid green.
If the handset is still "searching for base", contact an Ally Communications technician for further assistance.


Pairing Handsets to a Network Base

1. Hold down the Connect button on the base until the handset light starts blinking.
w60b connect 

On the handset, there should be a message that states "Unregistered!". 


2. Press the most upper left button under the screen where it says "Reg".
3. You will need a PIN. An Ally Communications technician can provide this to you.

Alert
If there is not an "Unregistered!" error, that means the handset is already paired to a base.
To pair it to a secondary base:
  1. Press OK to view the main menu
  2. Navigate to Settings > 6. Registration > Register Handset
  3. Select an empty Base slot.
  4. You will need a PIN. An Ally Communications technician can provide this to you.


Adjusting Volume

The W59R Model handset has volume buttons located on side.
Volume adjusted while not on a call is the Ringer Volume.
Volume adjusted while on a call is the call volume.


W53H/W56H models do not have external volume buttons.
Ringer Volume
Press OK to view the main menu.
Navigate to Settings > 2. Audio > Ring Tones > Volume
Use the left and right arrows to decrease or increase the volume.

Call Volume
Call Volume can only be manually adjusted while on an active call. 
Use the left and right arrows to decrease or increase the volume.
   

How to Find Info

Sometimes we will request information on a Handset such as Firmware version, IPEI Code, or SN (Serial Number) Code.
Press OK to view the main menu.
Navigate to Status > Handset 
 

Reset the Handset 

Press OK to view the main menu.
Settings > 8. System Settings > Handset Reset 
It will prompt you to confirm "Reset handset to default?" > YES 
  
Notes
If the handset is registered and the base is detected, you can also choose Base Restart to restart/reboot the Network Base from this menu.
A Base Reset is equivalent to a factory default of the Network Base. Do not do this unless instructed to by an Ally Communications technician.

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