Call Center Supervisor (Admin)
Advanced Call Reporting - Call Center Supervisor Reports
Overview - Call Center Reports The portal can generate custom reports about call queues. These reports will give a graphical overview of statistics for your call center over a given period of time. These reports can be about the call center, the call ...
Call Center Monitoring
Overview - Call Center Monitoring The Ally Voice Call Center solution provides the monitoring tools and reporting capabilities needed to manage a typical call center operation. The Call Center Supervisor Home page displays statistics and reports ...
Setting Up a Call Center Supervisor Email Report
To begin setting up the Call Center supervisor reporting, you need to masquerade as the Call Center Supervisor (CCS). Once there, click on the dropdown by the "Reports" button, then click "Email Reports" Here you will need to select the options that ...
Contact Center Supervisor - Audio Monitoring
Audio Monitoring (Listen, Whisper, and Barge) Concept By utilizing the new features of Join Call / Whisper / Listen Only users, usually Call Center Supervisors or Managers, are able to monitor and manage agent Rules These audio monitoring features ...