Setting Up a Call Center Supervisor Email Report

Setting Up a Call Center Supervisor Email Report

To begin setting up the Call Center supervisor reporting, you need to masquerade as the Call Center Supervisor (CCS).

Once there, click on the dropdown by the "Reports" button, then click "Email Reports"


Here you will need to select the options that should be included in the Email Summary. The options in the picture below were from Joel on the Sing Bev CSC domain:


Note: Pick a frequency that makes sense for the business. Do they want them every day, every week, every month?
What day, what time, etc?


On the next screen select what Statistics you want included. For this one I have selected:
- Call Volume
- Average Talk Time
- Adjusted Abandoned Calls
- Average Wait time

Nothing in the Statistics for Agents

Dialed Numbers only has Calls Handled selected.

Note the "Hold CTRL/CMD or SHIFT to select Multiple:


After that, add any extra emails you need the reports to go to (distro group, additional managers, etc) and then check the "Attach CSV data to Email" box and Save.

    • Related Articles

    • Call Center Monitoring

      Overview - Call Center Monitoring The Ally Voice Call Center solution provides the monitoring tools and reporting capabilities needed to manage a typical call center operation. The Call Center Supervisor Home page displays statistics and reports ...

    • Advanced Call Reporting - Call Center Supervisor Reports

      Overview - Call Center Reports The portal can generate custom reports about call queues. These reports will give a graphical overview of statistics for your call center over a given period of time. These reports can be about the call center, the call ...

    • Basic User Call Reporting (a.k.a. Call History)

      Reporting (Call History) The Reporting page is where you can view the call history, audit logs, and content logs for the domain. Displaying the Reporting Page To display this page, click the Reporting icon on the menu bar. The refresh button at the ...

    • Admin - Call Reporting (aka Call History)

      The Call Reporting Page ** call recording options are only available if automatic call recording has been enabled for the user, queue, or device associated with the call. This is an advanced feature that will need to be enabled by an Ally technician. ...

    • Viewing Call History

      Reporting (Call History) The Reporting page is where you can view the call history, audit logs, and content logs for the domain. Displaying the Reporting Page To display this page, click the Reporting icon on the menu bar. The refresh button at the ...