Rates, Hours and Holidays
Support: Rates, Priority, Response Time and Emergency
Business Hours Support Business Hours: Mon-Thur 8:30-5 & Fri 8:30-noon (not not applicable on holidays) $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is ...
Holidays
New Year’s Day Martin Luther King, Jr. Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Day Christmas Day News Year Eve Day
Business Hours
Monday thru Thursday, 8AM to 5PM CST Friday, 8AM to NOON CST Remote support for Ally Internet and Phone services is available 24/7