Troubleshooting an offline Yealink W60B DECT Wireless base station

Troubleshooting an offline Yealink W60B DECT Wireless base station

Troubleshooting an offline Yealink W60B DECT Wireless base station

  1. Confirm status


    2. If all lights are green, skip to step 3.

  2. Check Connections

    1.   The device can be powered without a power cord if the network connection is connect by a PoE (power over ethernet) connection.
    2. Confirm connections are firmly connected into the base station.
    3. Trace the cable(s) and ensure they are properly connected to power and the network.

  3. Reboot Device

    1. Unplug the network (and power cable, if used), wait 10 seconds, reconnect cable(s).

  4. Status lights are now all green

    1. Test inbound and outbound calling. 

  5. Status lights are not all green or test calls still fail

    1. If lights do not all turn green, please submit a ticket. If it's urgent, please contact support by phone at 256-740-3900. 

    • Related Articles

    • Troubleshooting W60B/W70B Network Base & Cordless Handsets

      Network Base - W60B/W70B Status Lights All 3 status lights will be solid green when the base is functional. The Handset light will blink green when the base is searching for handsets. The Network light will blink green when the base is trying to ...

    • Enable Wi-Fi on Yealink T5 W series phones

      Objective Enable Wi-Fi on the Yealink W series phones Applies To Yealink T53W Yealink T54W Yealink T57W Yealink T58W Procedure For Non Touch Screen models (T53W,T54W) Press Menu Select Settings and press Enter Select Basic Settings and press Enter ...

    • Sangoma FaxStation Troubleshooting Guide

      Troubleshooting Guide for Sangoma FaxStation This guide is for basic, first-level checks. No tech skills needed! Reference Photos Status Lights on Front of Unit Power: Should be solid GREEN. SYS: Should be solid GREEN. Indicates the device is ...

    • How to pair a handset to a W60B Base

      How to pair a handset to W60B Step 1:   When the handset LCD screen prompts "Unregistered", long press  on the base station until the registration LED indicator flashes. Step 2:   Press the "Reg" key (top left - button) on the handset or press the OK ...

    • How to Setup Yealink WH6X Headsets for Training Mode

      The primary headset you use every day must be the same model as the headset you are trying to pair for training mode. • Check that your headset's docking base is connected to your PC with a USB cable. • If you do not already have Yealink USB Connect ...