ReachUC Desktop Application Troubleshooting

ReachUC Desktop Application Troubleshooting

An issue has been discovered where the application will not run upon launching.    When trying to launch the application,  the icon will appear in the system tray, however will shortly disappear and an Event ID 10016 will be generated referencing SID permissions for Trusted Installer or Unknown user.      Use the following instructions to fully remove ReachUC and the application should launch again after reinstall. The default install path is %userprofile%\AppData\Local\com.reachuc.cloudsoftphone.winx for the native app

Doing this will delete SMS and call history for ReachUC Desktop App. 


 1. Uninstall the app using the uninstaller: Go to Add or Remove Programs in

    Windows (the exact UI differs for Windows 7 and Windows 10), search for

    ReachUC and uninstall it.

 2. In File Explorer, go to %LocalAppData% (just type this in the address bar)

    and delete the folder named reachuc-updater if it exists.

 3. In File Explorer, go to %LocalAppData%\Programs and delete the folder

    named ReachUC if it exists.

 4. In File Explorer, go to %AppData% and delete the folder named ReachUC if

    it exists.

 5. In File Explorer, go to %ProgramFiles% and delete the folder named ReachUC

    if it exists.

 6. Reboot the system and log in to the same user again.

 7. Reinstall the app." 


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