ReachUC Mobile App How to Place Calls on Hold and Transfer from the

To put a call On ​Hold​ in the ReachUC mobility app, simply click the Hold icon. Click it again to take the call Off Hold.

 

To perform a ​Blind Transfer​, simply click the “Transfer” icon.

 

 

 

After you clicked the Transfer call, you will be brought to another page where you need to type in the destination. It could be an internal extension, outside and/or cell number. Clicking the phone icon will transfer the call to the intended destination.

 

To perform an ​Attended Transfer​, click on the “Attended Transfer” icon.

 

 

 

After you clicked the Attended Transfer icon, you will be brought to the same page as seen in the previous screenshot where you need to put in the destination that you need to transfer the call to. The only difference with the Attended Transfer is that after you transfer, you will be connected with the party you want to transfer the call to. This is useful when you first want to check if that party is available to take the call that you are about to transfer. From there, you can complete the call transfer by clicking on the green transfer icon.

 

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