ReachUC Mobile App How to Place Calls on Hold and Transfer from the

ReachUC Mobile App How to Place Calls on Hold and Transfer from the

To put a call On Hold in the ReachUC mobility app, simply click the Hold icon. Click it again to take the call Off Hold.


 

To perform a Blind Transfer, simply click the “Transfer” icon.


 

 

 

After you clicked the Transfer call, you will be brought to another page where you need to type in the destination. It could be an internal extension, outside and/or cell number. Clicking the phone icon will transfer the call to the intended destination.


 

To perform an Attended Transfer, click on the “Attended Transfer” icon.


 

 

 

After you clicked the Attended Transfer icon, you will be brought to the same page as seen in the previous screenshot where you need to put in the destination that you need to transfer the call to. The only difference with the Attended Transfer is that after you transfer, you will be connected with the party you want to transfer the call to. This is useful when you first want to check if that party is available to take the call that you are about to transfer. From there, you can complete the call transfer by clicking on the green transfer icon.

 



    • Related Articles

    • ReachUC Desktop Call Handling Guide

      Put a call on Hold To put a call On Hold in the ReachUC desktop app, simply click the Hold icon. Click it again to take the call Off Hold. Blind Transfer To perform a Blind Transfer, simply click the “Transfer call” icon. A Blind Transfer immediately ...
    • ReachUC Desktop Application Troubleshooting

      An issue has been discovered where the application will not run upon launching.    When trying to launch the application,  the icon will appear in the system tray, however will shortly disappear and an Event ID 10016 will be generated referencing SID ...
    • Music on Hold - How to update music for your account

      Adding Music On Hold Files The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature. From the Music On Hold page, click the Add Music button. The Add Music pop-up window ...
    • Change your Agility Remote Desktop and Remote Desktop Web Portal Password

      The Agility hosted Remote Desktop  and Remote Desktop Web Portal passwords expire every 90 days. You should receive an email daily for the 14 days leading up to your password expiring. Changing your password requires you to currently be able to log ...
    • Yealink T48S Manual and How to Use

      https://www.mixvoip.com/docs/yealink-t48s-mixvoip-manual-en.pdf   Yealink T48S -- How do I place a call on hold?   Yealink T48S -- How do I warm transfer a call?     Yealink T48S -- How do I blind transfer a call?   Yealink T48G -- How do I warm ...