How to Setup Yealink WH6X Headsets for Training Mode

How to Setup Yealink WH6X Headsets for Training Mode

 The primary headset you use every day must be the same model as the headset you are trying to pair for training mode.

• Check that your headset's docking base is connected to your PC with a USB cable.
• If you do not already have Yealink USB Connect installed, you can download it here:
  1. Upon launching the application, if a headset firmware update is available, it will prompt you to set the primary earpiece on the headset base to update. The earpiece will flash green and red alternating while updating. 
  2. Be sure to leave the earpiece on the docking base for the entirety of the firmware update to avoid corrupting the update. Yealink USB Connect will say when the firmware update has completed, then you may move on to the next steps.
• Check that your Yealink USB Connect App is joined to the Ally Communications YMCS Platform.
o Click the gear in the top right-hand corner to enter Settings > Device Management Platform
o If there is already an Enterprise ID entered and the field is greyed out, you are already connected to Ally Communications Yealink Management Cloud Server.
o If not, enter the Enterprise ID b35zrasg and connect to the platform. 



  • You can also go to ‘About us’ to check for any app updates that are available.  

  • Please update the app if there is a newer version available. 


  • Plug the secondary training headset’s charging cable into your PC or docking station to connect it to power. 

  • The USB Dongle that comes with the training headset is not needed unless it will be used by itself as a portable headset. Please keep the case and dongle in a safe place. 


Pairing the Training Headset

  1. To enable persistent pairing in Yealink USB Connect, go to -  

Device Settings > Advanced Settings > Calling > Permanent Conference Mode  

  • - and enable the toggle switch.  

  • Skipping this step will result in the secondary earpiece unpairing itself after a single call. 

 

 


  1. The secondary training earpiece will blink yellow continuously to indicate it is in pairing mode. If it is not blinking yellow, follow the below process before moving on to Step 3.

      1. On the secondary training earpiece, long-press the call control button for 3s to power it off. It will blink red, then there will be no lights.

      2. Then long-press  the call control button for 3s again to power it on. It will blink red again once turned back on.

        1. You may see the headset lights turn red, green, even purple, before transitioning to flashing yellow.

      3. For both WH6X types, you will hear a voice assistant say “pairing mode” in the secondary earpiece. The headset will then blink yellow continuously, indicating it is in pairing mode.


  1. For the base you'd like to pair the second earpiece to, long press the PC button for 5s (you will hear it beep twice), until the PC button is blinking green and white, which means the base is in pairing mode. 

 

  1. Put the secondary (pairing mode) earpiece on the base that is now in pairing mode. In the primary earpiece, you'll hear a 'ding'.


  1. Click the primary earpiece's call control button to enable this pairing, wait a few seconds, you'll hear 'new headset joined'.


  • Allow the secondary earpiece to remain on the headset base to update firmware if needed (earpiece will flash green and red alternating while updating). 



The secondary earpiece can now be moved to the charging cable to be used when needed!


Moving Training Headsets


Portable training headsets can be unpaired and moved to another desk with a matching model primary headset.
To unpair a training headset from a primary base, you turn off the headset and turn it back on twice. 
This should kick the headset into pairing mode, which is indicated by the light on the training headset flashing yellow. You can also listen to the training headset voice assistant say "pairing mode".

  1. On the secondary training earpiece, long-press the call control button for 3s to power it off. It will blink red, then there will be no lights.

  2. Then long-press  the call control button for 3s again to power it on. It will blink red again once turned back on.

    1. You may see the earpiece lights turn red, green, even purple, before transitioning to flashing yellow.

  3. For both WH6X types, you will hear a voice assistant say “pairing mode” in the secondary earpiece. The headset will then blink yellow continuously, indicating it is in pairing mode. 

Follow the "Pairing the Training Headset" instructions to pair it to a primary headset base at another desk.


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