Overview

A technician may request your MAC address for several reasons. The MAC (Media Access Control) address is a unique identifier assigned to your network adapter, which helps in distinguishing your device on a network. Here’s why it might be needed:

• Troubleshooting Connectivity Issues: The MAC address can help technicians identify your device on the network, making it easier to troubleshoot connectivity problems and ensure that your device is properly communicating with the network.
• Network Configuration: Technicians can use the MAC address to configure network settings, such as assigning a static IP address or applying specific network rules and policies to your device.
• Access Control: Some networks use MAC address filtering to control which devices are allowed to connect. Providing your MAC address can help the technician add your device to the list of permitted devices.

Having the MAC address ready can expedite the troubleshooting process and help ensure your device is configured correctly on the network.

Finding Your MAC Address

Windows Computer

Method 1: Using Command Prompt

1. Open Command Prompt:
   

   • Press Win + R to open the Run dialog.
   • Type cmd and press Enter.
     

2. Display Network Configuration:

   • In the Command Prompt window, type ipconfig /all and press Enter.

3. Find the MAC Address:

   • Scroll to find your network adapter (e.g., "Ethernet" for wired connections or "Wi-Fi" for wireless connections).
   • Look for the Physical Address. This is your MAC address (e.g., 00-1A-2B-3C-4D-5E).

Method 2: Using Network & Internet Settings

1. Open Network & Internet Settings:
   
   • Press Win + I to open the Settings app.
   • Click on Network & Internet.
     

2. For Wi-Fi Connections:

   • Click on Wi-Fi on the left sidebar.
   • Click on the network you're connected to.
   • Scroll down to the Properties section to find the Physical address (MAC).

3. For Ethernet Connections:

   • Click on Ethernet on the left sidebar.
   • Click on the network you're connected to.
   • Scroll down to the Properties section to find the Physical address (MAC).

Android Phone

1. Open Settings:

   • Swipe down from the top of the screen and tap the gear icon or open the Settings app from the app drawer.

2. Navigate to About Phone:

   • Scroll down and tap on About phone.

3. Find the MAC Address:

   • Tap on Status or Hardware information (this may vary by device).
   • Look for the Wi-Fi MAC address.

iPhone

1. Open Settings:

   • Tap on the Settings app.

2. Navigate to General:

   • Tap on General.

3. Find the MAC Address:

   • Tap on About.
   • Look for the Wi-Fi Address. This is your MAC address.

Summary

• Windows Computer: Use Command Prompt (ipconfig /all) or Network & Internet Settings.
• Android Phone: Go to Settings > About phone > Status to find the Wi-Fi MAC address.
• iPhone: Go to Settings > General > About to find the Wi-Fi Address.