Call Reporting (a.k.a. Call History)

Call Reporting (a.k.a. Call History)

Reporting (Call History)




As a Basic User, you may only view your own call history.
Call recordings are only readily available to be listened to on the Call Reporting page for users with the advanced feature enabled.
      **Call recordings can still be provided upon request within 5 days of the call being placed.**
Office Managers and Ally technicians can access additional call history data for other users if needed.

  1. Number: Caller ID of the caller - internal calls are represented by the extension of the internal user. (Calls retrieved from park are represented by extensions 721-729)
  1. Name: Inbound Caller ID name - depends on the caller if this is set. It is not in the case of the first call underlined in red, but is in the case of the second call underlined in blue.
  2. Date: Date and time of the call
  3. Duration: Length of the call
  4. From User: This will display if you place an internal call.
  5. To User: Shows what internal extension was called.
  6. PAC: This is negligible. This refers to the account code and is information that will only be helpful to Ally in the event troubleshooting is needed. 
  7. Listen: Listen to recorded calls (if call recording is enabled for the user).
  8. Download: Download recorded calls (if call recording is enabled for the user).
  9. Edit Contact: Will only work if the contact had been added previously.
  10. Add Contact: Will give you the option to create a new contact or add to an existing contact.

Filtering Call History

Select the Filters Button in the top left of your Call History to narrow your call history search.

  1. From: The date and time of the beginning scope of your search. 
  2. To: The end date and time of the scope of your search.
  3.             You can look as far back as 6 months, but the maximum date range you can search at once is 90 days.
  4. Caller Number: You can search if a particular number called you inbound.
  5. Dialed Number: You can search if you dialed a particular number outbound.
  6. Call Type: Search for your Inbound, Outbound, or Missed Calls within the date range you have set.
Once you select "Filter", the search criteria will be applied and searched. Your filters will be displayed next to the filters button.
To remove an additional filter that is not needed, you can simply click the "x". A timeframe and your user extension are the only mandatory filter criteria.


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