Call Parking

Call Parking

Call Parking Concept

Call Parking is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

The “call park” feature is activated by pressing a pre-programmed button (usually labeled “Park”). For portable phones without a call park key, they dial a sequence of buttons (Typically *721-729). This transfers the current telephone conversation to an unused extension known as a Call Park Orbit and immediately puts the conversation on hold. 

At this point, the person that parked the call can make an announcement (often by paging some or all of the telephone sets and or overhead paging speakers controlled by the telephone system). An example would be at a grocery store where the bakery has a call parked. The user would say "Bakery you have a call parked on 721" and the bakery department would then dial 721 to access the call on hold.

Once a caller has been parked, a BLF line key on the Yealink phone will show solid red to let other users know that the park orbit is occupied. Any user may retrieve the caller from the park orbit by pressing the BLF line key.

Definitions

There are two types of call parking orbits supported on the SkySwitch system. This guide covers Directed Call Parking using the BLF DSS Key on a Yealink phone.
  1. Directed (Preferred) -This is the traditional call parking feature where the person that performs the park simply transfers the caller to a Call Park Orbit. The orbit (also called a queue) must be pre-existing and must be empty in order for the parking attempt to work.
  2. Dynamic -In this scenario, the person that performs the park will dial *** and the system will transfer the caller to any available orbit (the parker does not need to know the location of the orbit or if orbit is available or not). After receiving ***, the system will announce the orbit location.
  3. Ring For - Setting time decides how long the call will be parked until it rings backs
  4. Ring Back Park - The caller will stay parked before the caller is returned to the person who parked the call. Extension numbers are 720-729. 
  5. Standard Park - The caller will remain on hold for the 'Ring For' time and then follow the answer rule to either voicemail, call queue, auto attendant, or specific user. Extension numbers are 700-719. 

Transferring Calls to the Call Park

  1. Press an Available Call Park key (green)
  2. If no button is available
    1. Dynamic - Dial *** and the system will select an available queue and announce the location to you.
    2. Directed - Dial *702 (or the location of any other queue with the type of Call Park) and the caller will be placed into the Orbit 702. There will be no system announcement.
Once placed into the queue, the caller will hear the music on hold file that is associated with the queue owner (702 in the example above). If the queue owner does not have Music on Hold, then the caller will hear the system's default music on hold.

Warning
IMPORTANT: Call parking will only work for callers from an outside line. It is not possible to park a caller from an internal extension. It is also not possible for a user to park a call that they have initiated. In order to park a call, the person performing the transfer must be the recipient of the call.

Answering Calls from Call Park

  1. Press the button for the call park you with to pick up. Call Parks with an active call will be red. 
  2. If no button is available, dial the Call Park extension #, normally 721 to 729. 


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