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Support: Rates, Priority, Response Time and Emergency
Business Hours Support Business Hours: Mon-Thur 8:30-5 & Fri 8:30-noon (not not applicable on holidays) $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is ...
Wi-Fi Support
Service is no longer offered as a standalone service and is now included within our Site Support Package What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the ...
ISP Support
Service is no longer offered as a standalone service and is now included within our Site Support Package What is included? Automated monitoring of your connection every 60 seconds, 24/7/365. A support ticket is created once a service is down for ten ...
Fixed-Fee IT Packages - Managed It and Proactive IT
Proactive IT Services Sites & Networks – Cloud management, monitoring, and updates. Workstations & Servers – Security, Backup, Web Filtering Users – M365 Premium, Email Security, M365 Backup Response Time – Best-Effort Managed IT Services Everything ...
Ally Voice - Features
Features Standard Users Unlimited Calling to the U.S. and Canada Free Mobile App Voicemail to Email Email to FAX Caller ID – Outbound & Inbound SPAM Screening (Main Number) Ring Groups & Call Queues Multi-Level Auto Attendant Hold Music Playlists ...