Ally Voice - How to Get Help

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• Ally Voice Office Manager Training Guide

  Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...

• Ally Voice Basic User Training Guide

  The Home Page This is the first screen seen when logged into your Ally Voice Portal. If you are having trouble logging in, first try the "Are you a new user?" or "Forgot Login Name/Password" links on the login page. If you still have trouble, please ...

• Ally Voice Quick Reference Guide - T57W

  Quick Reference Guide Yealink T57W Web Chat – www.allyadvantage.com Phone – 611 or 256-740-3900 helpdesk@allyadvantage.com Call Handling Keys Key Description Blind Transfer During an active call, press the Transfer soft key. The call is placed on ...

• How to Check Voicemail in Ally Voice Portal

  This KBA is to show how to check your voicemail in the Ally Voice portal. NOTE: If you are an Office Manager role in the portal, that section is first. If you are a basic user, expand the table of contents and navigate to there as the process is ...

• Ally Voice Star Codes

  Many features in the Ally Voice platform can be controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized per domain by the Ally Voice Help Desk. Basic Call Controls ...