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Support: Rates, Priority, Response Time and Emergency
Business Hours Support Business Hours: Mon-Thur 8:30-5 & Fri 8:30-noon (not not applicable on holidays) $100 fee upgrades best-effort tickets and all tickets below P1 Critical Fee is waived for the following types of services if the issue is ...
Wi-Fi Support
Service is no longer offered as a standalone service and is now included within our Site Support Package What is included? Remote technical support from the Ally Helpdesk Team Access Points that are offline will generate a support ticket the ...
Business Hours
Monday thru Thursday, 8AM to 5PM CST Friday, 8AM to NOON CST Remote support for Ally Internet and Phone services is available 24/7
Site Support
Site Support Benefits ISP Support 24/7 automated monitoring of your Internet connection Proactively creates support tickets for outages We will open tickets with your ISP for monitors that are down Hardware - DaaS (Devices as a Service) Subscription ...