Ally Voice - Features

Ally Voice - Features

Features

  1. Standard Users

    1. Unlimited Calling to the U.S. and Canada
    2. Free Mobile App
    3. Voicemail to Email
    4. Email to FAX
    5. Caller ID – Outbound & Inbound
    6. SPAM Screening (Main Number)
    7. Ring Groups & Call Queues
    8. Multi-Level Auto Attendant
    9. Hold Music Playlists
    10. Time Frame-Based Answering Rules
    11. Manual Call Recording
    12. Online Call History & Scheduled Reports
    13. Direct Phone Number for Extensions
    14. Web Portal Access
    15. Plugins for Outlook and Web Browsers
    16. Web Attendant Console
    17. Audio Conference Bridge
    18. Additional Phones on Same Extension
  2. Advanced Users

    1. Automatic Call Recording
    2. Business SMS & MMS
    3. Advanced Call Reports & Analytics
    4. Softphone for PC and MAC
    5. Voicemail Transcription
    6. Automatic Call Recording
  3. Contact Center Features

    1. Call Center Functionality
    2. Wall Boards

Support

    1. 24/7/365 Phone Support based in the United States

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