User & Admin Guides
10DLC Updates and Release Notes
Due to the ever-changing nature of the 10DLC Messaging Initiative, we have created a quick reference sheet that lists significant changes to 10DLC as they occur, including portal updates/enhancements related to 10DLC. We will also list all known ...
10DLC Key Attributes to Get Your SMS Campaign Approved
What is 10DLC? The Cellular Telecommunications Industry Association (CTIA), in conjunction with wireless service providers, adopted “Messaging Principles and Best Practices” as an industry standard to Protect Consumers from Unwanted Messages, ...
Ally Voice Basic User Training Guide
The Home Page This is the first screen seen when logged into your Ally Voice Portal. If you are having trouble logging in, first try the "Are you a new user?" or "Forgot Login Name/Password" links on the login page. If you still have trouble, please ...
Ally Voice Office Manager Training Guide
Determine if you are an Office Manage or Site Manager. Office Managers can edit for the entire domain. Site Managers can only see/edit things assigned to the site they manage. Office Manager and Site Manager trainings will still cover all the same ...
Glossary of Terms
Glossary Term Definition Application Layer Gateway A router component that theoretically helps with NAT traversal. In reality, phones can traverse NAT, so ALGs should be disabled. Answering rule A rule that specifies how to handle calls for a time ...