Ally Voice - Client Knowledge Base | Contact Center Supervisor (Admin)

Contact Center Supervisor (Admin)
Call Center Monitoring and Reports
Call Center Monitoring and Reports Last updated on April 25, 2023 at 12:54 PM Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Statistics Abandoned Calls Overview The SkySwitch WebCentrex Call ...
Contact Center Supervisor - Audio Monitoring
Audio Monitoring (Listen, Whisper, and Barge) Concept By utilizing the new features of Join Call / Whisper / Listen Only users, usually Call Center Supervisors or Managers, are able to monitor and manage agent Rules These audio monitoring features ...

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